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Return Policy

EASY RETURNS & EXCHANGES

 

To return an item to The Christmas Loft:

Please send us an email at info@christmasloft.com informing us about your return.

 

Carefully package your item in its original packaging.

 

Securely attach the return label to your package.

 

Ship your items to us via the postal service, we can email you free return label for damaged items.

 

To ensure that we are able to offer you full credit please:

 

Keep products in new condition.

 

Return products in manufacturer's original packaging and include all components originally packaged with the product.

 

Do not write or mark the packaging, contents, or cards.

 

Package your items carefully.

 

We will credit your account upon receipt of your merchandise. We are not able to offer credit for return shipping costs if your order reached you correctly and in good condition. We are only able to offer Christmas Loft credit (not a refund) if you no longer have your original invoice.