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One Christmas evening, a group of friends set off to enjoy a dinner of celebration at a small country inn nestled in a quiet river town. As they rounded a bend in the road, they saw the small, old-fashioned village decorated for the holidays. The lights, like fairies, glowed and sparkled amid the freshly fallen snow.
All evening, the conversation was full of Christmas memories and the visions the tiny town had evoked. Amidst the jovial banter and magical memories, the idea for a lighted Christmas village was born. That spark of an idea became a reality when, in 1976, Department 56 introduced a series of six hand-painted, ceramic buildings. The rest is history.
Most orders are processed within 1 business day, and tracking information is emailed once your order ships. We ship through USPS, UPS, and FedEx, with shipping rates based on the size and weight of your order. Most deliveries within the contiguous U.S. arrive within 2โ5 business days after shipment.
If you need to make a return, please email info@christmasloft.com or call our customer support team at 603 745 8297 within 45 days of delivery. Please include your order number, contact information, and the reason for your return. If your item arrived damaged, include photos or videos so we can review everything and assist you as quickly as possible. Our team is always happy to help.
The Christmas Loft is a trusted family-owned business that has been serving customers for over 45 years. When you shop with us, you can feel confident knowing there is a real team behind every order, ready to help with product questions, order support, returns, and more. With over 20,000 ornaments, a large selection of collectibles, and festive Christmas dรฉcor, there is something special for everyone.
If you need assistance, email us at info@christmasloft.com or speak with a real person by calling our customer support team at 603 745 8297.
We are committed to making sure every customer has a positive experience with us.
