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The majority of our products can be shipped to almost any destination
across the world. We provide shipping options from USPS, UPS, and
All shipping rates are calculated directly from the shipping services and are
calculated by the overall size and weight of the order. Most orders are
processed within 1 business day of the order being placed.
Once the order has been shipped, tracking information will be emailed to
the email address used to place the order. Shipments ship from New
Hampshire and delivery within the contiguous 48 states generally take
between 2-5 days to be delivered once the package has been given to the
Your satisfaction is important to us and our Christmas Loft Elves are here to
help make returns as simple as possible.
Please email our customer service team at firstname.lastname@example.org within
45 days of the delivery of your order if you need to return an item. Please
include your order number, contact information, and reasons for return in
your email. If you have received an item that is damaged we do ask that
images/videos are sent along with the return request so it can be
determined if a claim can be filed with the shipping service.
Prepaid return labels will be sent via email from our returns department for
returns of damaged products. Exchanges cannot be guaranteed and will
only be available when inventory allows for it. All refunds will be issued ot
the credit card made to place the purchase. Our systems do not save
financial information and we are unable to access information regarding
The Christmas Loft has been a trusted family owned business in New
England for over 30 years. Our Christmas Loft Elves are also fans and
collectors of many of our products and make sure to take extra care in each
and every delivery.
With over 20,000 different ornaments in stock and hundreds of collectibles
there is something for everyone. If you don’t see what you are looking for
contact our Customer Service Elves who would be more than happy to help
you find what you are looking for. Our elves are here to help you spread
Christmas Cheer all throughout the year!