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About The Mark Roberts Brand
The Mark Roberts brand symbolizes the best quality and the most elegantly designed products in the wholesale Gift and Home Decor industry. The company which begun in Santa Ana, California in 1984 is famous for its highly desirable Fairy, Elf, Santa, and Witch dolls has enjoyed tremendous following from consumers and collectors across the world for over 30 years.
Most orders are processed within 1 business day, and tracking information is emailed once your order ships. We ship through USPS, UPS, and FedEx, with shipping rates based on the size and weight of your order. Most deliveries within the contiguous U.S. arrive within 2–5 business days after shipment.
If you need to make a return, please email info@christmasloft.com or call our customer support team at 603 745 8297 within 45 days of delivery. Please include your order number, contact information, and the reason for your return. If your item arrived damaged, include photos or videos so we can review everything and assist you as quickly as possible. Our team is always happy to help.
The Christmas Loft is a trusted family-owned business that has been serving customers for over 45 years. When you shop with us, you can feel confident knowing there is a real team behind every order, ready to help with product questions, order support, returns, and more. With over 20,000 ornaments, a large selection of collectibles, and festive Christmas décor, there is something special for everyone.
If you need assistance, email us at info@christmasloft.com or speak with a real person by calling our customer support team at 603 745 8297.
We are committed to making sure every customer has a positive experience with us.
